Refund policy
At WonderClutches, we strive to ensure that every clutch you receive meets our quality standards. If, however, you are not fully satisfied with your purchase, please review our return and exchange policy below.
Eligibility for Return & Exchange
We accept returns or exchanges only under the following conditions:
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The product received is damaged
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The product is defective
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The product received is incorrect (wrong item sent)
To be eligible:
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The request must be made within 48 hours of delivery
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The item must be unused, unworn, and in its original packaging
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Original tags, box, and invoice must be included
Items Not Eligible for Return or Exchange
The following items are non-returnable and non-exchangeable:
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Change of mind / personal preference
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Slight color variations due to lighting or screen display
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Minor design variations that do not affect functionality
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Products damaged due to misuse, water, or rough handling
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Sale / discounted items (unless damaged or incorrect)
Return & Exchange Process
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Contact us via WhatsApp / Email at [03084835858 or wonderclutch7@gmail.com]
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Share:
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Order number
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Clear images or video of the issue
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Our team will review the request within 1–2 business days
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Once approved, return instructions will be shared
Exchange Policy
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Approved exchanges will be processed subject to stock availability
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If the desired item is out of stock, customer have exchange option
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Exchange delivery time: 5–7 working days
Return Shipping Charges
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If the issue is due to our mistake (damaged / incorrect item), return shipping will be covered by us
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For all other approved cases, return shipping charges will be borne by the customer
Refund Policy
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We also offer cashback
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We offer exchange product
Important Notes
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All clutches are carefully inspected before dispatch
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Handcrafted and embellished items may have minor natural variations
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By placing an order, you agree to this Return & Exchange Policy